"If you arrive late to your appointment, we will make every effort to accommodate you, but this is not always possible. Service time may be shortened to avoid delays for other guests. The total value of appointment will remain the same. Your appointment may be cancelled if you miss your appointment by 15 minutes or more, to ensure our quality service isn't compromised. Last minute changes to appointments will be honoured only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.
Spa packages, multiple service reservations or for parties of three or more are charged at full value if canceled within 48h of appointment. All service sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can use it as a spa credit toward retail items, or re-gift it. A gift certificate can not be used to leave a gratuity. If an appointment made to redeem a gift certificate is not cancelled or rescheduled within the reasonable times as stated in the policies above, we will be unable to redeem your certificate.
We understand life happens but we also appreciate your cooperation.
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